877app
Privacy Policy

1 Introduction

877app is Bangladesh's premier online casino and sports betting platform, serving players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and beyond. In the course of providing our services — which include slot games, live casino tables, cricket betting markets, fishing arcade games, and related account and payment services — we necessarily collect and process certain personal information about you.

This Privacy Policy sets out in plain, formal terms exactly what personal data 877app collects, the purposes for which we use it, the legal basis on which we rely to process it, the circumstances under which we may share it with third parties, how long we retain it, and the rights you hold in relation to your own personal information. We are committed to processing your data lawfully, fairly, and transparently at all times.

This policy applies to all personal data collected through the 877app website, mobile-optimised platform, live chat support channels, email correspondence, and any other touchpoint through which you interact with 877app. It should be read alongside our Terms & Conditions and our Responsible Gaming policy, both of which form part of your overall agreement with 877app.

2 Data We Collect

877app collects the following categories of personal data from players and prospective players:

2.1 Identity Data

• Full legal name (as it appears on a government-issued identity document)
• Date of birth (used for mandatory age verification — you must be 18 or older)
• National ID (NID) number, passport number, or driving licence number (collected during KYC verification)
• Photograph or scan of identity documents submitted for verification purposes

2.2 Contact Data

• Email address (used for account communications, transaction confirmations, and support)
• Mobile phone number (used for account security, OTP verification, and support)
• City and district of residence within Bangladesh (used for service personalisation and responsible gaming purposes)

2.3 Financial Data

• Mobile financial service account identifiers linked to bKash, Nagad, Rocket, or Upay wallets used for deposits and withdrawals
• Transaction records including deposit amounts, withdrawal amounts, dates, and reference numbers
• Wallet balance history (retained for regulatory compliance and dispute resolution)

2.4 Technical Data

• IP address and approximate geolocation at the time of login and key account events
• Device type, operating system, and browser/app version
• Session identifiers, login timestamps, and session duration data
• Cookie and similar tracking technology data (see Section 7)

2.5 Usage & Gaming Data

• Game history, including games played, stakes, outcomes, and session duration
• Sports betting history, including markets wagered, bet amounts, and results
• Bonus and promotion usage records
• Responsible gaming settings and self-imposed limits applied to your account

2.6 Communications Data

• Records of live chat support conversations
• Email correspondence between you and the 877app support team
• Feedback, complaints, and dispute correspondence

3 How We Collect Your Data

877app collects personal data through the following channels and mechanisms:

3.1 Direct Collection

The majority of personal data we hold is provided directly by you during the registration process, when completing KYC verification, when making deposits or requesting withdrawals, when contacting customer support, or when responding to surveys or promotions. You are always informed at the point of collection what data is required and why.

3.2 Automated Collection

When you access and use the 877app platform, certain technical and usage data is collected automatically through server logs, session management systems, and cookies. This automated collection is necessary for the secure and stable operation of the platform and cannot be disabled without preventing access to core platform features.

3.3 Third-Party Sources

In limited circumstances, 877app may receive personal data about you from third-party sources, including:

• Payment providers (bKash, Nagad, Rocket, Upay) — transaction confirmation and account verification data
• Game suppliers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) — game session data and RNG audit records
• Identity verification services — used to cross-check identity documents submitted during KYC
• Fraud detection and anti-money laundering screening services — used to comply with our legal obligations

4 How We Use Your Data

877app uses personal data collected from players for the following purposes:

877app will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or establishing a new lawful basis for processing.

5 Legal Basis for Processing

877app processes personal data only where a valid legal basis exists. The principal legal bases we rely upon are as follows:

• Contractual necessity: Processing required to perform our contract with you — for example, creating your account, processing your BDT deposits and withdrawals, and providing access to games and betting markets.
• Legal obligation: Processing required to comply with applicable legal requirements — for example, age verification, anti-money laundering checks, and retention of transaction records.
• Legitimate interests: Processing carried out for purposes that serve 877app's legitimate operational interests where those interests are not overridden by your privacy rights — for example, fraud detection, platform security, and anonymised analytics to improve service quality.
• Consent: Processing based on your freely given, specific, and informed consent — for example, sending you personalised promotional communications. You may withdraw consent at any time by contacting our support team or updating your communication preferences in your account settings.

6 Data Sharing & Disclosure

877app does not sell, rent, or trade your personal information to third parties for their own commercial or marketing purposes. We share your data only in the following limited and controlled circumstances:

6.1 Payment Service Providers

When you make a deposit or request a withdrawal, we share the minimum necessary transaction data with your chosen payment service provider (bKash, Nagad, Rocket, or Upay) to facilitate the transfer of funds. These providers process your data strictly in accordance with their own privacy policies and applicable financial regulations.

6.2 Game Suppliers

To deliver casino games and betting services, 877app shares session identifiers and stake data with licensed third-party game suppliers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These suppliers act as data processors under contractual data processing agreements that require them to handle your data securely and only for the purpose of delivering game services.

6.3 Identity Verification and Compliance Services

To fulfil our KYC and anti-money laundering obligations, 877app may share identity data with specialist third-party verification and screening service providers. All such providers are contractually bound to process data exclusively for verification and compliance purposes.

6.4 Legal Authorities

877app may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by law, court order, or in response to a lawful request from a competent authority. We will notify affected players of any such disclosure to the extent permitted by law.

6.5 Business Transfers

In the event that 877app undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy terms applicable to your data following the transfer.

7 Cookies & Tracking Technologies

877app uses cookies and similar local storage technologies on its platform. The cookies we deploy fall into the following categories:

• Strictly necessary cookies: Required for core platform functionality, including maintaining your logged-in session, remembering your game preferences, and securing your account from session hijacking. These cannot be disabled.
• Performance and analytics cookies: Used to collect anonymised data about how players interact with the 877app platform, enabling us to identify technical issues and improve the user experience. No personally identifiable information is transmitted via these cookies.
• Functional cookies: Used to remember settings such as your preferred language or display preferences. These improve your experience but are not essential for platform operation.

877app does not deploy third-party advertising cookies, retargeting pixels, or social media tracking scripts on its platform. By continuing to use the 877app platform, you consent to our use of cookies as described above. You may configure your browser to block or delete cookies; however, doing so may impair the functionality of certain platform features, including your ability to maintain a logged-in session.

8 Data Retention

877app retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention practices are as follows:

• Active account data: Retained for the lifetime of your account and for a period of five (5) years following account closure, in order to satisfy legal, regulatory, and dispute resolution requirements.
• Transaction and financial records: Retained for a minimum of seven (7) years from the date of the relevant transaction, in accordance with financial record-keeping obligations.
• KYC and identity verification documents: Retained for five (5) years following the completion of verification or account closure, whichever is later.
• Support and communications records: Retained for three (3) years from the date of the last communication, unless a longer period is required for an ongoing dispute.
• Technical and log data: Typically retained for ninety (90) days for security monitoring purposes, after which it is anonymised or deleted.

Upon the expiry of the applicable retention period, personal data is securely deleted or permanently anonymised so that it can no longer be linked to any individual.

9 Data Security

877app implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes:

• 256-bit SSL/TLS encryption for all data in transit between your device and 877app servers
• Encryption at rest for all stored personal data and financial records
• Role-based access controls ensuring that only authorised 877app personnel have access to personal data, and only to the extent required for their specific role
• Regular security testing including vulnerability assessments and penetration testing of the 877app platform
• Multi-factor authentication for all internal administrative access to systems that store personal data
• Incident response procedures to detect, contain, and remediate data security incidents promptly

Whilst 877app takes all reasonable and practicable steps to protect your personal data, no online platform can guarantee absolute security. You play an important role in keeping your account secure by maintaining the confidentiality of your login credentials and promptly notifying 877app of any suspected unauthorised access to your account.

10 Your Data Rights

Subject to applicable law, you have the following rights in relation to the personal data that 877app holds about you:

• Right of access: You may request a copy of the personal data 877app holds about you at any time. We will provide this within thirty (30) days of receiving a valid request.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (and no other legal basis applies), or where processing was unlawful. Note that certain data may be exempt from erasure where retention is required by law (for example, financial transaction records).
• Right to restrict processing: You may request that 877app restrict the processing of your personal data in certain circumstances, for example while the accuracy of data is being contested.
• Right to data portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to object: You may object to processing based on legitimate interests at any time. 877app will cease processing unless it can demonstrate compelling legitimate grounds that override your interests or the processing is necessary for legal claims.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

11 Children's Privacy

877app is strictly an adults-only platform. Our services are not directed at, and we do not knowingly collect personal data from, individuals under the age of 18. All account registration processes include mandatory age confirmation, and 877app reserves the right to request age verification documentation from any player at any time.

If 877app becomes aware that personal data has been collected from an individual under 18 years of age, we will take immediate steps to delete that data and close the associated account. Any funds deposited by an underage player will be returned to the source payment method following verification. If you believe that a minor has registered an account on 877app, please notify us immediately at [email protected].

12 Updates to This Privacy Policy

877app reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform operations. The current version of the Privacy Policy, together with its effective date, will always be available on this page.

Where a material change is made to this policy — for example, a new category of data being collected, a new purpose for processing, or a new category of third-party recipients — 877app will notify registered players via email or a prominent in-platform notification prior to the change taking effect. Your continued use of the 877app platform following the effective date of any updated Privacy Policy constitutes your acknowledgement of the revised terms.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data that 877app holds about you, please contact our support team through any of the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week, via the in-platform live chat feature, operated in Bangladesh Standard Time (BST, UTC+6)
• Response Time: We aim to acknowledge all privacy-related enquiries within 48 hours and to provide a substantive response within thirty (30) calendar days of receipt of a complete and verifiable request

For responsible gaming enquiries — including requests for self-exclusion, cooling-off periods, or deposit limit adjustments — please visit our dedicated Responsible Gaming page, where full details of the tools and support available to 877app players are provided.